Privacy policy
Effective Date: June 2, 2026
This Privacy Policy describes how petnyvora ("we", "us", or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from petnyvora.com (the "Site") or otherwise communicate with us (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use our Services, we may collect the following types of personal information:
- Contact information — your name, billing and shipping address, email address, and phone number.
- Order information — products you purchase, payment details (processed securely by our payment provider), and transaction history.
- Account information — username, password, and account preferences if you create an account.
- Device and usage information — IP address, browser type, device identifiers, pages viewed, and how you interact with our Site. This information is collected automatically using cookies and similar technologies.
- Communications — any information you provide when you contact our customer support.
We collect this information directly from you, automatically as you use the Site, and from third parties such as our service providers.
2. How We Use Your Information
We use the personal information we collect to:
- Process, fulfill, and deliver your orders.
- Communicate with you about your orders, products, and our Services.
- Provide customer support and respond to your requests.
- Send you marketing and promotional messages (where you have consented, and you can opt out at any time).
- Detect and prevent fraud, abuse, and security incidents.
- Improve our Site, products, and overall customer experience.
- Comply with our legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who perform services on our behalf, such as our e-commerce platform (Shopify), payment processors, shipping carriers, and suppliers who fulfill your orders.
- Marketing and analytics partners who help us understand and improve our Services.
- Legal and safety authorities when required by law, or to protect our rights, customers, or others.
- Business transfers in connection with a merger, sale, or acquisition of all or part of our business.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings, but disabling them may affect how the Site functions.
5. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy any legal, accounting, or reporting requirements.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to or restrict certain processing of your information.
- Withdraw your consent at any time.
- Opt out of marketing communications.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
California residents (CCPA/CPRA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell personal information.
EU/UK residents (GDPR): You have the rights described above, and you may also lodge a complaint with your local data protection authority.
8. Children's Privacy
Our Services are not directed to children under the age of 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be indicated by a revised "Effective Date" and will be effective as soon as it is posted on this page.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
petnyvora
Email: support@petnyvora.com
Phone: +1 917 732 2284
Address: 30 N Gould St, Sheridan, WY 82801, United States